Refund and Return Policy

Refund and Return Policy – VYVA

1. Defective or Damaged Products

VYVA ensures the quality of all products shipped.
If your item arrives defective, damaged, or different from what was advertised, you must contact us within 7 days of delivery and provide:

  • Order number

  • Photos or video clearly showing the issue

After verification, you may choose between:

  • A free replacement, or

  • A full refund

2. Order Not Received

VYVA offers a refund or replacement in the following cases:

  • The order exceeds the estimated delivery time

  • Tracking shows no updates for an extended period

  • The order is confirmed as lost by the carrier

Orders with incorrect addresses provided by the customer are not eligible for refunds.

3. Return for Change of Mind

Customers may request a return within 7 days of delivery, as long as:

  • The product is unused

  • In its original packaging

  • Free from any signs of damage or alteration

Return shipping costs are the customer’s responsibility.
Once the item is received and inspected, your refund will be processed.

4. Incorrect Size Orders

If you receive a different size than the one ordered:

  • You are eligible for a free replacement or a full refund.

If the incorrect size was chosen by the customer:

  • We offer a special discount for a replacement, but not a full refund.

5. Order Cancellation

Orders can be canceled only before they are shipped.
If the order is already in transit, cancellation is no longer possible.

6. Situations Not Covered by Refund

  • Change of mind after the product is used

  • Damage caused by improper use

  • Incorrect address provided by the customer

  • Mistaken purchases without prior contact

  • Missing or unclear evidence of the issue

7. Refund Timeframe

Once approved, refunds are processed within 3–7 business days, depending on the payment method.